Refund & Cancellation Policy
Ysaura Inoa Coaching is committed to clear purchase, cancellation, and rescheduling expectations.
Product-specific terms shown at checkout, booking, or in a signed service agreement form part of this
Policy and may provide additional or more specific rules.
Discovery Calls
If a discovery call is offered at no charge, no refund applies. Please cancel or reschedule through the
available booking method as soon as reasonably possible if you cannot attend.
Individual Coaching Sessions - 24 Hour Rule
Unless different terms are clearly disclosed for a particular service, at least 24 hours’ notice is required
to cancel or reschedule an individual coaching appointment without losing the session. Cancellations
made with less than 24 hours’ notice and no-shows may be treated as used sessions and may be nonrefundable. Ysaura Inoa Coaching may approve a reasonable exception for an emergency or
extraordinary circumstance, and any rights required by law remain unaffected.
Coaching Packages and Programs
Refund, cancellation, expiration, rescheduling, and payment-plan terms for coaching packages or
multi-session programs will be disclosed in the applicable offer, checkout terms, or client agreement.
Services already delivered are generally non-refundable except where required by law. If a program is
sold for a total price payable in installments, stopping participation does not automatically cancel
remaining installments unless the applicable agreement or law provides otherwise.
Courses and Digital Products
Because ebooks, downloadable workbooks, printables, templates, recordings, courses, and other digital
products may be delivered or made accessible immediately, digital purchases are generally final once
delivery or access occurs, except where required by law, where a verified technical delivery problem
cannot reasonably be corrected, or where the product is materially defective or materially different
from what was purchased.
Physical Products
Physical products sold directly by Ysaura Inoa Coaching may be subject to return, replacement, or
refund terms displayed on the product page or at checkout. Products purchased through a third-party
retailer, print-on-demand provider, marketplace, or bookseller are subject to that seller’s applicable
return and refund rules unless expressly stated otherwise.
Duplicate or Incorrect Charges
If you believe you were charged more than once for the same purchase or that a payment was
processed incorrectly, contact us promptly through the official website so the transaction can be
reviewed.
Approved Refunds
When a refund is approved, it will ordinarily be returned to the original payment method when
feasible. Processing times depend on the payment processor, financial institution, or marketplace and
are outside our direct control.
Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute, please contact us so we have an opportunity to
review and address the issue. Nothing in this section limits rights that cannot legally be waived.
Conflicts With a Specific Agreement
If a signed Coaching Agreement, Program Agreement, checkout term, or product-specific policy
contains a more specific refund or cancellation rule for a particular purchase, that specific rule controls
for that purchase to the extent permitted by law.
Changes and Contact
We may update this Policy for future purchases. The version in effect when you purchase or enter into
an applicable agreement will generally govern that transaction, subject to applicable law. Questions
may be submitted through the official contact information at ysaurainoacoaching.com.
